Terms and conditions

These terms apply to every booking with us — online, over the phone or in person. By making a booking you agree to them. Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law.

1. Quotes and prices

• Online prices are estimates based on the details you give us. The price we confirm in writing (for example on your invoice) is the price for the work described.
• Hire is charged by the hour from when we arrive on site, with a minimum hire time. Travel charges and extras are shown before you book.
• If the job takes longer than booked, the extra time is charged at the same hourly rate.
• Prices include GST unless we say otherwise.

2. Bookings and payment

• A booking request is not confirmed until we accept it.
• Payment is due before we confirm (accept) your booking. We don't hold a date until it's paid, unless we agree otherwise in writing.
• Once paid, bookings are non-refundable. If you need to change the date, contact us as early as you can and we'll try to move it to another available day.
• If we have to cancel (for example because of unsafe weather or a breakdown), we'll offer you another date or refund what you paid for work we couldn't do.

3. Your responsibilities

• Give us accurate details of the load: what it is, its size and its weight.
• Make sure the truck can safely get to and set up on the site: firm, level ground, room for the outriggers and clear access.
• Tell us about overhead power lines, underground services, pits, basements, retaining walls or anything else that could affect the lift.
• Organise any permits, traffic control or council approvals needed, unless we agree to arrange them.
• Have loads ready to lift, with lifting points that are safe to use.

4. Safety

• Our operator is in charge of the crane. They may refuse to start, or stop, a lift if they believe it's unsafe — for example because of wind, rain, ground conditions or a wrong load weight. Time on site up to that point is still charged.
• Everyone on site must follow the operator's directions and keep clear of the crane and the load.

5. Waiting and delays

• If we can't start on time because the site or the load isn't ready, waiting time is charged at the hourly rate.

6. Loss or damage

• We take care with every lift and hold appropriate insurance.
• To the extent the law allows, we're not responsible for loss or damage caused by wrong information about the load or site, hidden services or ground conditions we weren't told about, or loads that aren't safe to lift.
• Tell us about any damage straight away — before the operator leaves the site if you can.

7. Photos and sign-off

• We may take photos of the site, the load and the finished work as a record of the job.
• When the job is done we'll ask you (or someone on site) to check the work and sign to confirm it's complete and the time on site is right.

8. Invoices

• Invoices are due by the date shown on them. We may charge reasonable costs of recovering overdue amounts.

9. Changes to these terms

• We may update these terms from time to time. The terms that apply to your booking are the ones shown when you made it.