Privacy policy

We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Your name, phone number, email address, company and ABN.
• Job details: the site address and location, what we're lifting, dates and times, and your answers to booking questions.
• Photos you or our team take of the site, the load and the finished work.
• Signatures given when a job is signed off.
• Invoices and payment records, including payment screenshots or references you send us. We never see or store your card number — card payments are handled by our payment provider (Stripe).
• The basic technical information needed to keep you logged in.

Why we collect it

• To quote, book and carry out your job, and to contact you about it.
• To send invoices, receive payments and keep business and tax records.
• To keep a record of the work we did (photos and sign-off).
• To meet our legal obligations.

We won't use your information for anything else without your consent, and we never sell it.

Who we share it with

We only share what's needed with the services that help us run the business:

• Our website and database host (Supabase), which stores your account, bookings, photos and signatures.
• Our email provider, which sends booking and invoice emails.
• Our card payment provider (Stripe), if you pay by card.
• Map services based on OpenStreetMap, which receive the addresses you search for and site locations so we can show the map and work out truck routes.
• Our accountant, and government agencies when the law requires it.

Some of these providers store data outside Australia (for example in the United States or Europe). We choose providers that protect information to a similar standard to the Australian Privacy Principles.

Keeping it safe

• Your information is kept in secure, access-controlled systems.
• Only you and our team can see your bookings, invoices, photos and signatures.
• Photos and payment screenshots are kept in private storage and are only shown through short-lived links.
• Photos are resized on your device before they're uploaded, which also removes hidden location data from the file.

How long we keep it

We keep booking, invoice and payment records for at least 5 years because tax law requires it. You can ask us to delete other information at any time.

Cookies

We only use the cookies needed to keep you logged in and make the site work. We don't use advertising or tracking cookies.

Your rights

• You can ask to see or correct the information we hold about you. You can update most of your details yourself in your account.
• If you have a privacy concern, contact us first and we'll do our best to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).